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Terms of Service

Last updated: January 2025

Welcome to Pakdukaan Furniture. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and services. By using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website and services, you confirm that you:

  • Are at least 18 years old or have parental consent
  • Have the legal capacity to enter into a binding agreement
  • Agree to comply with these Terms and all applicable laws
  • Will provide accurate and complete information when required

2. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

3. Use of Our Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Submit false, misleading, or fraudulent information
  • Interfere with or disrupt our website or services
  • Attempt to gain unauthorized access to our systems
  • Use automated systems or bots to access our website
  • Engage in any activity that could damage our reputation

4. Account Registration

To access certain features, you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information is accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Products and Pricing

Product Information: We strive to accurately display products, colors, and descriptions on our website. However, we cannot guarantee that your monitor's display accurately reflects the actual product colors. Actual product colors may vary slightly from images shown.

Pricing: All prices are displayed in Pakistani Rupees (Rs) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to:

  • Change prices at any time without prior notice
  • Correct pricing errors on our website
  • Cancel orders with incorrect pricing
  • Limit quantities of products available for purchase

Availability: Product availability is subject to change. We reserve the right to limit quantities and discontinue products without notice.

6. Orders and Payment

Placing Orders: By placing an order, you represent that:

  • You are authorized to use the payment method provided
  • All information provided is accurate and complete
  • You intend to purchase the items in your order

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

  • Product unavailability
  • Pricing or product description errors
  • Suspected fraud or unauthorized transactions
  • Payment processing issues

Payment Methods: We accept JazzCash and EasyPaisa as payment methods. Cash on Delivery (COD) is not available. Payment must be completed before order processing begins.

7. Shipping and Delivery

Shipping Timeline: We aim to deliver products within 3-7 business days, depending on your location and product availability. Delivery times are estimates and not guaranteed.

Shipping Costs: Free shipping is available for orders over Rs 50,000. Orders below this amount incur a shipping fee of Rs 2,500.

Delivery Address: You are responsible for providing an accurate delivery address. We are not responsible for delays or failed deliveries due to incorrect address information.

Risk of Loss: Risk of loss and title for items pass to you upon delivery to your designated address.

8. Returns and Refunds

Our return and refund policies are detailed in our Return Policy. Please review it for complete information on eligibility, process, and timelines.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Pakdukaan Furniture or our content suppliers and is protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify our content without permission
  • Use our trademarks or branding without authorization
  • Create derivative works based on our content
  • Remove any copyright or proprietary notices

10. User-Generated Content

By submitting reviews, photos, or other content to our website, you grant Pakdukaan a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content. You represent that you own or have the right to submit such content and that it does not violate any third-party rights.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

12. Limitation of Liability

To the fullest extent permitted by law, Pakdukaan Furniture shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or goodwill
  • Damages resulting from unauthorized access to your account
  • Damages resulting from third-party actions or events beyond our control

Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Pakdukaan Furniture, our affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • User-generated content you submit

14. Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

Dispute Resolution: Any dispute arising from these Terms or your use of our services shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to arbitration in Lahore, Pakistan, in accordance with the Arbitration Act, 1940.

15. Force Majeure

Pakdukaan shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, or pandemics
  • War, terrorism, or civil unrest
  • Government actions or regulatory changes
  • Labor strikes or supply chain disruptions
  • Power outages or telecommunications failures

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites. Visiting third-party websites is at your own risk.

17. Entire Agreement

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Pakdukaan Furniture regarding your use of our services and supersede any prior agreements.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Us

If you have any questions about these Terms, please contact us:

Pakdukaan Furniture Legal Department
Email: legal@Pakdukaan.pk
Phone: +92 300 1234567
Address: 123 Furniture Lane, Lahore, Pakistan